Shipping Policy
Last updated: October 19, 2026
Free shipping on every order
LuxePaw Culture ships every order free of charge. There's no minimum order.
Processing time
Orders are processed and handed to the carrier within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery time
Once shipped, orders usually arrive within 7–15 business days. In total, most customers receive their order within 8–18 business days of ordering.
These are estimates, not guarantees. Peak seasons (such as November and December), bad weather, customs checks and carrier delays can add extra days.
Order tracking
When your order ships, we'll email you a tracking number. You can follow your package on our Track Your Order page. Tracking can take 2–3 business days to show its first update after shipping.
Where we ship
We ship to most countries. The countries available at checkout are the ones we currently deliver to. If your country isn't listed, email us and we'll let you know whether we can help.
Customs, duties and taxes
For orders shipped outside the country they're sent from, customs may charge import duties or taxes. Where these apply and aren't collected at checkout, they're the responsibility of the recipient. Charges vary by country, so please check with your local customs office if you're unsure.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address only before the order ships.
Late, lost or damaged packages
If your tracking hasn't updated for 10 days, or your order hasn't arrived 30 days after it shipped, email Support@luxepawculture.shop with your order number. We'll contact the carrier and, if the package is lost, send a free replacement or a full refund.
If your tracking shows "delivered" but you can't find the package, please check with neighbours and your local post office first, then contact us so we can open a claim with the carrier.
If your order arrives damaged, see our Refund Policy.
Multiple items
Orders with more than one item may arrive in separate packages. Each package will have its own tracking number.
Contact
Questions about shipping? Email Support@luxepawculture.shop. We reply within 24 hours on business days.